Privacy Policy

What We Collect

We collect the following types of personal data:

• Identity data — name, username or similar identifiers
• Contact data — email address, phone number, postal address
• Transaction data — details of services you have booked and payments made
• Technical data — IP address, browser type, device information
• Usage data — how you use our website and services
• Communications data — messages you send us via contact forms

How We Use Your Data

We use your data to:

• Provide, manage and confirm your bookings
• Process payments and send invoices
• Communicate about your appointments and services
• Respond to enquiries and support requests
• Improve our website and services
• Comply with legal obligations

We do not sell your personal data to third parties.

Sharing Your Data

We may share your data with:

• Our handymen — to fulfil your booking (name, address, contact number)
• Payment processors — Stripe, to process card payments securely
• Email service providers — to send booking confirmations and notifications
• Analytics providers — Google Analytics, to understand site usage (anonymised)

All third parties are required to handle your data securely and in accordance with applicable law.

Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Passwords are stored using one-way hashing. Payment details are handled entirely by Stripe and never stored on our servers.

How Long We Keep Your Data

We retain your account and booking data for up to 7 years for tax and legal compliance purposes. Contact form submissions are retained for 2 years. You can request deletion at any time (subject to legal obligations).

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at repairs@crimsonhome.co.uk.

Cookies

We use essential cookies to keep you logged in and remember your session. We also use Google Analytics cookies to understand how visitors use our site. See our Cookie Policy for full details.

Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Crimson Home Repair LTD
Email: repairs@crimsonhome.co.uk
Phone: 020 4652 2411

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).